Technology Services Europe 2010 Welcome Reception in Exhibition

After an afternoon of opening day keynotes, attendees were extended their first opportunity to meet with sponsoring partners at the Welcome Reception in the Exhibition.

Exhibiting companies Capgemini, Compuware, Coveo, Language Weaver, LivePerson, Marketii, NextNine, PRTM and Service 800 learned more about the business challenges facing attendees and discussed their latest offerings to assist in addressing those challenges.

Technology Services Europe 2010 Keynote Address J.B. Wood

TSE10's Featured Opening Day Keynote Speaker was, TSIA President and CEO, J.B. Wood. He introduced attendees to the concept of the Complexity Avalanche, from his groundbreaking book of the same name, and the challenges and opportunities that it presents to practitioners of technology services.

Wood offered an innovative new approach for companies in complex technology markets to better map their services portfolio to their customers' true need: getting value from the product.

Technology Services Europe 2010 Opening Day

TSE10 kicked off on Wednesday with over 160 attendees, representing 17 countries from 80+ companies. Many of these companies sent teams to maximize their value from the conference.

Technology Services Industry Association Executive Director, Thomas Lah, set the stage for an exciting and thought-provoking event. In his opening comments, he challenged attendees to re-think some of their most basic assumptions about our industry.

Later, he led an executive panel discussion with three leading organizations - Dell, HP and Xerox - all who recently acquired independent service companies with the goal of significantly increasing their portfolio in technology services.