Technology Services Europe 2010 Closing Keynote Address and Luncheon

TSE10's closing luncheon gave attendees their final opportunity to network and discuss their learnings from the conference. Initial feedback received was quite positive and attendees are already looking forward to TSE11, including recommending the event to their colleagues.

We encourage you to participate in the call for speaker submissions once opened and to seeing you 6-8 April 2011 at Technology Services Europe!

Technology Services Europe 2010 Closing Keynote Address Hans van Grieken

The closing luncheon and keynote address, Are You Ready for the Services Upswing?, was delivered by Hans van Grieken, Vice President Business Innovation, Capgemini Nederland B.V., In his address, van Grieken presented several examples to promote an understanding of why one’s place among the shifting borders between systems integrators and technology product companies is a critical strategic question.

Technology Services Europe 2010 Day Two Networking Activities

At various times during Day Two, as well as each evening at offsite dinners, attendees took advantage of several opportunities to network with their peers and sponsoring solutions providers.

Whether in the Exhibition or at local area restaurant networking dinners, delegates made new connections, renewed relationships and expanded their professional networks.

Networking opportunities continue to rank as one of the primary benefits conference attendees site as key to the value they derive from attending TSIA events.

Technology Services Europe 2010 Day Two Academic Keynote Address Dr. Florian von Wangenheim

TSE10 continued to bring the corporate and academic worlds together during Day Two with a thought-provoking keynote address presented by Dr. Florian von Wangenheim, Professor of Service & Technology Marketing, Technische Universitaet Muenchen Business School.


In his address to the delegates, Dr. von Wangenheim discussed seven levers that can help companies be successful with connected services. Each lever was discussed in connection with case study evidence as well as empirical qualitative and quantitative research, focusing on company results and customer perceptions.

Technology Services Europe Syndicate/Breakout Sessions

Attendees participated in several syndicate/breakout sessions throughout Day Two of the conference, including Member Case Studies, Service Science Case Studies and a special addition of a Value-Added Services Workshop presented by TSIA CEO and President, J.B. Wood.

Featured speakers included services executives from Dell, Hitachi Data Systems, Motorola, EMC, Niles-Simmons Industrieanlagen GmbH and representatives from the academic community - ISS and RWH Aachen University.

In each session, the theme set on Day One was carried forward - challenge your assumptions, discuss and determine how you as a services executive will position your organization as critical to the overall economic success of your company and put the framework in place to do so.

Technology Services Europe 2010 Day Two Opening Keynote Thomas Lah

TSE10 Day Two started with The Services Stress Test, presented by Thomas Lah, Executive Director, TSIA. In this keynote, Lah focused on the important role of services in the financial success of hardware and software companies. He presented a practical framework to help services organizations articulate the impact, value and contribution of service revenue streams to the overall economic success of technology companies.

Technology Services Europe 2010 Welcome Reception in Exhibition

After an afternoon of opening day keynotes, attendees were extended their first opportunity to meet with sponsoring partners at the Welcome Reception in the Exhibition.

Exhibiting companies Capgemini, Compuware, Coveo, Language Weaver, LivePerson, Marketii, NextNine, PRTM and Service 800 learned more about the business challenges facing attendees and discussed their latest offerings to assist in addressing those challenges.

T-6 hours and counting

Today is the first day of our Technology Services Europe 2008 conference. Members, Speakers and Partners for AFSMI, SSPA and TPSA have been arriving since Monday to enjoy the best that Paris has to offer and engaging in final preparations for this event.

The conference agenda this year features over 30 sessions presented by experienced practitioners and industry thought leaders, offering a unique opportunity for European services managers to gain new ideas, network with peers and challenge current business and strategic assumptions.

As of Monday we had over 225 confirmed attendees representing the largest European and global technology companies - our largest European conference ever.

I will be blogging live throughout the event to keep you up to date on the latest insights and key takeaways from industry leaders from around the world as well as excerpts from key 1:1 interviews with industry leaders and partners.