We had two concurrent breakouts: the Industry Panel on Service Science and Service Innovation: How to Drive Economic Return and a member case study on Balancing Flexibility and Standardization for Optimal Service Delivery in Heterogeneous Markets by EMC.
I had the chance to attend the first breakout which Thomas Lah moderated. The panelists included:
- Prof. Dr. Gerhard Satzger, Director, Karlsruhe Service Research Institute
- Dr. Wil Janssen, Manager of Business Development, Telematica Instituut/NOVAY, The Netherlands
- Kris Singh, President, SRII & Director, Strategic Programs, Service Science Research, IBM Almaden Research Center
The discussion was engaging and clearly crossed the boundaries that often separate academic and business discussions. There clearly is a lot that all of us can and should be doing in this area and this really panel discussion really highlighted a couple of unique opportunities for industry and academia to collaborate.
No comments:
Post a Comment