Stuart Cooper, Executive Vice President, Global Services, Alcatel-Lucent Enterprise Business Group followed the opening keynote with a great presentation talking about Alcatel-Lucent's transformation to a services company.
Stuart talked about each stage of the transformation that Alcatel-Lucent has gone through that gives their business partners global resources that they can use to expand their solution portfolio, gain new expertise, and improve customer satisfaction. These services and solutions were developed to complement their existing services and help them deliver more effectively, our services are available when they need them and can be tailored to meet their unique requirements, as well as their customers' requirements.
The prize for the best and most interesting examples so far definitely goes to Stuart as he described some of the work they had done with the University of Pittsburgh Medical Center. The examples around transformation in Endonasal Brain Surgery were extremely well done and we're thankful that this happened way after we had finished lunch. :)
This was a great example of how a company has transformed from a single company model (traditional hardware provider) to a blended-services company.
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