Day 3 - the last set of breakouts

After the association updates there were three more concurrent break:

• Member Case Study - Aligning End-User and Decision-Maker Needs to Create Differentiated Services. Eric Sisi, Vice President, EMEA Technical Support & Services, McAfee
• Member Case Study - From Services to Solutions: Philips Utilization Services. Barbara Taylor, Customer Services Business Development Manager, Philips Healthcare and Kees Rutjes, Program Manager, Philips Healthcare

• Member Case Study - True Partner Enablement. Mick Turnbull, PS Director UK&I and ECEMEA, Genesys Telecommunications

I had a chance to sit in on the McAfee presentation which had great example after great example on how McAfee understood their end-user needs and then tailored services to match. There were numerous questions at the end and Eric kept everyone engaged all the way through - great presentation.