After lunch, Didier Lambert, CIO, Essilor and Former President of CIGREF gave a presentation on how the CIO views the world and the impact it has on service providers (many of the people in the room). It was interesting, insightful and full of good advice on the CIO's role (he's not the end customer - his users are) - and what that means from a relationship perspective.
He used real-world examples to show that disagreements between suppliers and customers are very often related to a lack of understanding of each other's constraints and objectives.
The session was packed (as were all of the keynotes) and there were some excellent questions at the end.
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