Technology Services Europe 2011 Day Two presented a full agenda of plenary sessions for the delegates. The topics ranged from Support Delivery in Virtualized IT Environments to a Case Study on the ROI of Professional Services Automation. From Effective Global Customer Support to Services as a Product. And a closing presentation on the Changing Role of Services in the Sales Process.
Each of the sessions challenged the audience to re-think their own operations and examine how the information presented could be applied in their own organisations.
In Innovation in Delivering Support in Virtualized IT Environments, Erwin Kepel, Director, Global Customer Support, EMEA North, EMC, covered EMC’s approach to virtualized IT environments, the challenges that IT organizations face as they take advantage of the changing models of IT, and more specifically key considerations when evaluating support providers in this context. He reviewed the Virtual Computing Environment (VCE) Company as a case study, with a historical view of how the coalition of Cisco and EMC with VMware established a truly unique model for multi-vendor support in virtualized IT environments.
No comments:
Post a Comment