TSE 2011 Day One Agenda - Networking Luncheon and Opening Plenary Session

TSE 2011 started with a networking lunch attended by all, providing time to renew existing relationships, form new acquaintances and meet with the Platinum, Gold and Silver level conference sponsors (Compuware, PRTM, Sykes, Citrix Online, ServiceSource and Axeda), whose offerings represent the latest products and services available today.

A full day of Plenary and Syndicate sessions followed, with presentations on the topics and trends of primary importance to the attending delegates.

Opening Plenary - Disruptive Forces in Technology Services: How to Plan For and Stay Ahead of Key Trends

Presented by Thomas Lah, Executive Director, TSIA

In his talk, Mr. Lah outlined three trends that are disrupting traditional service business models:

-Cloud computing

-Utility computing

-Shift in major markets

These trends are creating specific challenges that service organisations must take a leadership role in addressing. These challenges include:

-Optimizing financial performance of the service lines

-Shifting from “net new sales” to “monthly recurring revenue”

-Restructuring the partner ecosystem

-Shifting the services portfolio

Throughout his talk, Lah referenced the extensive industry datasets TSIA manages. The datasets are used to assess how service organizations can best address these challenges.

The thought-provoking session set the tone for the conference and served as a conversation starter with delegates throughout the rest of the day.

Technology Services Europe 2011 Opens in Berlin, Germany

Technology Services Europe 2011 opened today in Berlin, Germany. The annual conference draws attendance from the leading technology services companies in Europe. Over 135 delegates are participating in this year's event, representing 15 countries and organisations ranging in size from small-medium business (SMB) to many of the largest technology companies in the world.

Now in its fourth year, the TSE 2011 conference is co-presented by the Technology Services Industry Association (TSIA) and the Confederation for Services Management International (CSFMI). TSE is the premier learning and networking event for European services executives. Developed by and for Europe-based services leaders, the 2011 event addresses the key business challenges facing services executives in the region.

TSE brings the European technology services industry together.

Technology Services Europe 2010 Closing Keynote Address and Luncheon

TSE10's closing luncheon gave attendees their final opportunity to network and discuss their learnings from the conference. Initial feedback received was quite positive and attendees are already looking forward to TSE11, including recommending the event to their colleagues.

We encourage you to participate in the call for speaker submissions once opened and to seeing you 6-8 April 2011 at Technology Services Europe!

Technology Services Europe 2010 Day Three Syndicate/Breakout Sessions

The final day morning agenda of TSE10 included member case study and service science case study sessions. Attendees had various options to select from including member case study presentations by services executives from Microsoft, Genesys, Symantec and Vovici. An academic/member session from Siemens with Lucerne University of Applied Sciences and Arts, and a service science presentation by University of Duisburg-Essen.

Technology Services Europe 2010 Closing Keynote Address Hans van Grieken

The closing luncheon and keynote address, Are You Ready for the Services Upswing?, was delivered by Hans van Grieken, Vice President Business Innovation, Capgemini Nederland B.V., In his address, van Grieken presented several examples to promote an understanding of why one’s place among the shifting borders between systems integrators and technology product companies is a critical strategic question.

Technology Services Europe 2010 Day Two Networking Activities

At various times during Day Two, as well as each evening at offsite dinners, attendees took advantage of several opportunities to network with their peers and sponsoring solutions providers.

Whether in the Exhibition or at local area restaurant networking dinners, delegates made new connections, renewed relationships and expanded their professional networks.

Networking opportunities continue to rank as one of the primary benefits conference attendees site as key to the value they derive from attending TSIA events.

Technology Services Europe 2010 Day Two Academic Keynote Address Dr. Florian von Wangenheim

TSE10 continued to bring the corporate and academic worlds together during Day Two with a thought-provoking keynote address presented by Dr. Florian von Wangenheim, Professor of Service & Technology Marketing, Technische Universitaet Muenchen Business School.


In his address to the delegates, Dr. von Wangenheim discussed seven levers that can help companies be successful with connected services. Each lever was discussed in connection with case study evidence as well as empirical qualitative and quantitative research, focusing on company results and customer perceptions.