Attendees participated in several syndicate/breakout sessions throughout Day Two of the conference, including Member Case Studies, Service Science Case Studies and a special addition of a Value-Added Services Workshop presented by TSIA CEO and President, J.B. Wood.
Featured speakers included services executives from Dell, Hitachi Data Systems, Motorola, EMC, Niles-Simmons Industrieanlagen GmbH and representatives from the academic community - ISS and RWH Aachen University.
In each session, the theme set on Day One was carried forward - challenge your assumptions, discuss and determine how you as a services executive will position your organization as critical to the overall economic success of your company and put the framework in place to do so.
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