Start of Day 2

Day two of the Technology Services Europe conference is off to a fast start. Tom Pridham kicked off the day by hosting a keynote titled "Succeeding through Service Innovation: Implications for Education, Business and Policy."

This opening session had a three-person panel including:

• Professor Mike Gregory from the University of Cambridge
• Kevin Bishop, Vice President of Marketing for IBM Europe
• Tom Pridham, Executive Director, SRII

During the event, Tom noted "the importance of raising the awareness for the need for more targeted and funded service innovation activity through industry, academic and government collaboration."

Following the keynote, we moved into another series of concurrent breakout sessions which included presenters from Tetra Pak, Openwave Systems and Kaidara.

The afternoon includes SSPA, TPSA and AFSMI specific breakout sessions where the Executive Directors for each association will provide updates on the activities within each association.

Stay tuned for more pictures shortly.