Day 3 opened with JB Wood giving an update on AFSMI, Stephen Smith giving an update on the SSPA and Thomas Lah giving an update on TPSA.
The SSPA update covered a bunch of topics starting with a 20 year look back at tech support (the SSPA turned 20 years old on January 1st of this year!) - then moving to observations on the state of the industry today and finally with a view toward how to address support challenges in the future. Stephen introduced some new ways to think about the business which tied in very strongly to our closing keynotes concepts around services and components. All in all it was a great update with a lot of very good questions.
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